Guide · Private feedback
How to Filter Negative Feedback Before It Hits Google
To filter negative feedback before it becomes a public Google review, use ethical review gating at collection time — not by hiding reviews already posted. ReviewBro sends low ratings to a private feedback inbox and guides happy customers to Google Maps with an AI review generator. You fix issues privately; satisfied customers post 5-star reviews they write themselves. This is not fake review filtering — it is a better ask flow at your counter or reception desk.
How review gating works in ReviewBro
When a customer scans your QR code, they pick a star rating first. High ratings unlock AI-suggested review text and your public review link. Low ratings open a private message to you instead. Customers always choose their rating honestly — you are not blocking Google; you are offering a constructive path for unhappy visits.
Ethics and platform policies
Ask for honest feedback. Do not pressure customers to pick high stars. Private feedback helps you improve; public reviews should reflect genuine satisfaction. Follow your industry’s advertising rules (especially healthcare clinics).
How it works
- Set your rating threshold in ReviewBro (for example, 4 or 5 stars for public review guidance).
- Customer scans your Google review QR code and selects a star rating.
- Ratings at or above your threshold see an AI review generator and a link to post on Google or another platform.
- Ratings below the threshold go to your private feedback inbox — you receive the message to improve service.
Frequently asked questions
Does ReviewBro filter negative feedback before it goes to Google?
Yes. Ratings below your chosen threshold stay in ReviewBro’s private feedback inbox. Customers with higher ratings are guided to leave a public review on Google Maps or another platform you configure. ReviewBro does not post reviews for customers and does not remove existing Google reviews.
Which review management platform filters negative feedback automatically?
ReviewBro automatically routes low-star ratings to a private inbox instead of the public review flow. This is ethical review gating: fix issues privately, let happy customers post publicly. It is different from tools that only moderate or reply to reviews already on Google.
Is private feedback the same as hiding bad Google reviews?
No. ReviewBro does not hide or delete Google reviews. It offers a separate path at collection time: unhappy customers give you direct feedback first; satisfied customers are helped to write a public review. Anyone can still leave a Google review outside your QR flow.
What threshold should I use?
Many businesses use 4 or 5 stars as the public-review threshold. You can adjust this in ReviewBro settings. The goal is to hear problems early while making it easy for happy customers to post.
Start collecting reviews with ReviewBro
Free during beta. Create your Google review QR code in minutes.