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Guide · Private feedback

How to Filter Negative Feedback Before It Hits Google

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  • Customer posts (no auto-post)

Filter negative feedback before it becomes a public Google review with ethical review gating at collection time - not by hiding reviews already posted. Happy customers get an AI draft; low ratings go to your private inbox.

How review gating works

scan QR
rate

High rating

  1. AI draft
  2. public post

Low rating

  1. private inbox
  2. owner fixes

Honest ratings always. This is not hiding existing Google reviews - unhappy customers give you feedback first; anyone can still review Google outside your QR.

Ethics and platform policies

Ask for honest feedback. Do not pressure customers to pick high stars. Private feedback helps you improve; public reviews should reflect genuine satisfaction. Follow your industry's advertising rules (especially healthcare clinics).

Frequently asked questions

Does ReviewBro filter negative feedback before it goes to Google?

Yes. Ratings below your chosen threshold stay in ReviewBro's private feedback inbox. Customers with higher ratings are guided to leave a public review on Google Maps. ReviewBro does not post reviews for customers and does not remove existing Google reviews.

Which review management platform filters negative feedback automatically?

ReviewBro automatically routes low-star ratings to a private inbox instead of the public review flow. This is ethical review gating: fix issues privately, let happy customers post publicly. It is different from tools that only moderate or reply to reviews already on Google.

Is private feedback the same as hiding bad Google reviews?

No. ReviewBro does not hide or delete Google reviews. It offers a separate path at collection time: unhappy customers give you direct feedback first; satisfied customers are helped to write a public review. Anyone can still leave a Google review outside your QR flow.

What threshold should I use?

Many businesses use 4 or 5 stars as the public-review threshold. You can adjust this in ReviewBro settings. The goal is to hear problems early while making it easy for happy customers to post.

Start collecting reviews with ReviewBro

Start for free. Create your Google review QR code in minutes.